Data Recovery NJ | New Jersey Recovering Data One Computer at a time!

		A photo is worth 1,000,000 words A customer reformatted an SD card by accident, erasing one particularly important photo. The photo in question was from a recent trip, where the customer helped capture a breathtaking scenic photo for a stranger, who forgot to bring a camera. The customer promised to e-mail the photo when the customer returned home. Compufix Professionals helped the customer keep their word.
		Cat and USB Peripheral Game When a family house cat decided to replace a game of cat and mouse by playing with the AC power cord of a external hard drive, it ended poorly for the hard drive. The cord was attached to an external USB HDD, which of course fell, rendering household financial information and memories unreadable. Compufix Professionals recovered 100% of the Data.
		Look Out Below A laptop was dropped from the second floor of a business operation. Sent initially to another data recovery company, the data was deemed unrecoverable. A second opinion yielded different, more promising results. Even though we were not the first data recovery company to look at the peripheral, we were able to recover all data.
		Hollywood Agent had Agony but was Not Defeated After a Hollywood agent found out he was losing his job, he slammed his smart phone containing contact information for hundreds of clients against a parking ramp wall, shattering it into many pieces. Two days later, all of his phone data was recovered; helping the agent to start his own agency.
		It's a flying Computer A businessman running late for a meeting made the mistake of placing his laptop on the roof of his car and drove off in rush. As he turned a corner, the laptop flew through the air, crashing into a wall. Compufix Professionals Data Recovery engineers were able to repair the broken drive and recover the individual’s laptop data.
		Office Horsing Around Doesn't Pay As a result of a (fooling around) brawl between two colleagues in a server room, a server fell off a server rack. Lucky for them, the business critical information was recovered in full.
		Slow Down on Speed Bumps While riding on his motorbike, a photographer’s bike basket containing his camera came loose. The camera flew out and broke, leaving the memory card drowning in a puddle.
		Upset Stomach After a house pet got into a piece of defrosting meat on a kitchen countertop, the pet became sick all over the family’s computer. The dinner remnants seeped into the laptop’s hard drive, ruining the family’s computer in addition to dinner.
		Office Horsing Around Doesn't Pay A horse riding tour ended abruptly with a fall. The rider was wearing a camera at the time of the accident, and while the rider got a clean bill of health, the memory card did not. The files were corrupted and could not be uploaded to the owner’s computer. After two failed attempts, Compufix Professionals Data Recovery Services proved to be the last hope of recovering all the pictures.
		Wet Computer A hard drive plummeted 200 feet to the ocean’s floor. It was discovered six months later and was sent to our data recover clean room, where 99 percent of the data was imaged and recovered.
		Law Enforcement Hired Us to Recovery Data As legal officials entered the home of a criminal suspect, the individual in question threw a laptop containing potentially pertinent evidence out the window of a 12-story building. As a result, the laptop smashed into many pieces on the sidewalk. Investigators turned to Compufix Professionals, to recover all the files, photos, videos and e-mails.

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NJ Data Recovery Expert

Compufix Professionals is Partnered with
Kroll OnTrack for all New Jersey Data Recovery Customers

Data Recovery Frequently Asked Questions

General Service Questions

Q: What is the most common failure in hard drives today?
A: The most common cause of data loss is physical media damage, whereby the hard disk drive receives a physical shock causing the head to hit the platter or damage one of the moving parts. This condition will not always cause a failure straight away but the condition of the platter and internal parts will probably deteriorate and then the failure will occur. This will potentially cause the most damage if a laptop or mobile device is dropped at the same time the HDD is reading or writing data.

It is important to note that all disk drives fail eventually and these failures will significantly be influenced by the environmental conditions to which the HDD has been exposed.

Q: What is your average turn-around time for a hard drive recovery?
A: The turn-around time depends on the nature and complexity of the data loss problem. For cases in which the hardware is functioning normally, the remote service is the quickest solution. This service performs lab quality recovery in as little as one hour. It also depends on the service level you have selected. The average recovery on a standard service level is 3-5 days (including evaluation, recovery and return of data). If no additional parts are required, then this can be reduced to 2-3 days. Learn more about your service level options.

Q: What does the data recovery process entail?
A: View our data recovery process from start to finish in an easy to read format.

Q: How do you charge for your service and what are the typical costs?
A: We try to make our pricing structure as transparent as possible. After an initial consultation, you will receive a fixed price range for the recovery. The next step is the evaluation, for which there is a nominal charge to cover the costs of engineering resources, necessary equipment, parts procurement, and comprehensive reporting tools.

A key feature of our evaluation service is CompufixPro-Ontrack Verifile™ online data reports, which allow you to determine which files can be recovered before committing to full recovery fees. This enables you to make an informed decision about your recovery and only request the files you need. Beware of companies that offer "free" evaluations since, in many cases, these evaluations do not produce sufficient information for customers to make an educated decision - basically you pay for what you get! After the evaluation you will be given an exact price for the full recovery.

Q: Where can I get the pricelist?
A: Actual pricing will vary based on the media capacity, system type, nature and severity of the data loss, as well as the service level and resources required. Get a quote and a free consultation.

Q: What type of media and operating system can you recover from?
A: We have the tools, capabilities and expertise to recover data from ANY storage media, operating system or file type - no matter how extreme the cause.

Q: The Service Partner service automatically upgrades to express: Does that mean that deciding to pay for Express level won't make it faster?
A: Yes and no. They jump the queue to Partner Service level which puts them ahead of all Standard service level jobs. The only difference between Express and Partner service level is that we work Saturdays on Express and hence there is sometimes a benefit of taking the Express service over Partner service. The Emergency Service level is the one to choose for cases where the data is extremely-time critical.

Technical Service Questions

Q: What about RAID arrays? Can data be recovered from dual disk failures?
A: Although RAID arrays serve as one option for safeguarding data they are not totally fault tolerant. We have the most advanced RAID recovery tools in the industry with the most experienced engineers. In cases where more than one disk has failed, we have the tools and capabilities to repair and rebuild the RAID structure. We can perform all types of RAID recoveries both in-lab and remotely. For a remote RAID 5 recovery we need to see all the drives visible - i.e. though a SCSI card.

Q: Does the software package allow for RAID recovery services?
A: Due to the complexity of RAID, we do not recommend using software for data recovery in this instance. The data from RAID is often critical in nature and failed recovery attempts can lead to permanent data loss.

Q: Is recovery from SRAM possible?
A: The best advice is to consult a data recovery specialist for advice on a case-by-case basis.

Q: Have you ever recovered any data for Microsoft?
A: Yes, we have performed countless recoveries for Microsoft, the world's leading operating system. Compufix Professionals - Kroll Ontrack works closely with Microsoft to ensure its tools are compatible with system updates - eg Vista. In fact, Kroll Ontrack has been recognized for its expertise with Microsoft technologies by attaining Gold Certified status in the Microsoft Partner Programme.

Q: Do you support disk families on large systems?
A: Yes, we do. In fact, we have the tools and capabilities to recover data from any system, media or storage device.

Q: Why isn't recovered data delivered in the same directory structure?
A: Sometimes when the directory structure is damaged we are able to bring files back but we have to create a new path. There are lots of reasons a directory structure can be damaged and these vary from situation to situation.

Q: In general should we move 'my documents' to another partition or drive?
A: We have a strong preference for working on the original media. If you would like to copy your files to a new location in order to try and access the files this is fine. We advise you don't make any changes to the original location and don't let CHKDSK run. If you end up sending the drive in, send us your original drive as it is often not possible to get good recoveries from copies.

Q: Can you restore a partition damaged as a result of viruses, wrong action of user partition creation with several hard disk partition manager software?
A: As far as partitioning software is concerned, generally we are successful, but each case needs to be treated individually - the more the user does, the harder it generally gets for us.

Remote Service Questions

Q: What is remote data recovery?
A: Remote data recovery services is a patented technology, allowing Compufix Professionals Ontrack Data Recovery service engineers to perform lab-quality recoveries right on your server, desktop or laptop through a secure modem or Internet connection.

Q: How is the initial evaluation handled for remote recoveries?
A: In very much the same way as an In-Lab - just remotely! The tools for a remote recovery are the same tools as used in lab.

Q: I am worried about the security of the data or my network, how is the security of my data managed via Compufix Professionals Ontrack Data Recovery services?
A: Your data's security is assured thanks to the proprietary communication protocol, encrypted packets and secure facilities offered as part of the Compufix Professionals Ontrack Data Recovery services.

Q: Does it take a long time to establish the connection to RDR?
A: No. Many customers get connected in less than 10 minutes.

Q: Can I use RDR if I have a proxy server or firewall?
A: Yes - the RDR software has been specifically designed to work with most Proxy and Firewall configurations.

Compufix Professionals Ontrack
Data Recovery Software Questions

Q: My hard drive/server/RAID system is working properly, but some files have disappeared or are inaccessible, what should I do?
A: Ontrack® Data Recovery software was designed to solve any data loss situation caused by logical failure on a storage unit/device.

Q: I made a mistake and deleted some of my important files and folders, is it possible to recover them?
A: Yes, the Compufix Professionals Ontrack EasyRecovery^™ software allows you to recover, restore and repair a wide range of files.

Q: Can I repair a hard drive with Ontrack Data Recovery software?
A: If your drive suffers from physical failure, then a In-lab data recovery services will be the best option. Ontrack Data Recovery software can only work with functioning drives.

Q: Are there software tools for flash disk data recovery?
A: Yes, assuming the data loss was caused by logical failure, software such as Compufix Professionals Ontrack EasyRecovery^™ which has FAT32 recovery capabilities will be a suitable recovery option.

Q: Can Compufix Professionals Ontrack EasyRecovery^™ potentially do all that remote data recovery services can, and if not, what can it not do?
A: Although Compufix Professionals Ontrack EasyRecovery is an effective tool for most cases of data loss, remote data recovery or In-lab services may be more suitable for complex data loss disasters.

Q: My exchange server is down, how can I recover/restore existing data?
A: Compufix Professionals Ontrack® PowerControls^™ is the solution you need. It is a simple, yet powerful tool for copying, searching, recovering and analyzing data directly from Microsoft^® Exchange Server backups, un-mounted databases (EDB) and Information Store files.

NJ Data Recovery Expert

Compufix Professionals is Partnered with
Kroll OnTrack for all New Jersey Data Recovery Customers

Data Recovery Frequently Asked Questions

General Service Questions

Technical Service Questions

Remote Service Questions

Compufix Professionals Ontrack Data Recovery Software Questions

Compufix Professionals Ontrack
Data Recovery Software Questions